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Customer Service

Shipping & Delivery

Shipping and Delivery



What is the price for Shipping & Handling?

We ship all orders at a flate rate of $6.50 regardless of order size. However, our shipping fees apply only to addresses within the Continental U.S. excluding Alaska and Hawaii.


How will you ship my order?

Your order will be sent via UPS Ground or Express service. We expect your order to reach you within 3 - 5 business days of shipping.


When can I expect my order?

It takes approximately 10 to 15 business days to process and ship your order.


Can my order ship to a different address from my billing address?

Certainly! When you place your order, just let us know where you would like us to ship it.


Do you ship outside the United States?

Yes, we ship anywhere on the planet! For orders outside the U.S., however, Shipping & Handling fees are dependent on the shipping address, the weight of the package, and the best method of shipping. Exact shipping fees will not be known until the order is processed, weighed and ready to ship. The shipping fees will be charged separately after your order has shipped and we have the exact cost.

Returns & Replacements

Exchange Policy

Purchasing products or services from many Internet sites can be a risky proposition. However, all of our products and services are backed by our 30-day Guarantee. Was there a mistake on your order? Did you receive the wrong item? 

You don't have to jump through hoops or untangle a complicated collection of legalistic phrases to take advantage of our return policy. You don't have to pay some exorbitant restocking fee.

All you have to do is call our friendly customer service staff at 1-888-634-7688 to arrange the return of defective items within 30 days.

Return the items to:

Plimsoll Gear, Inc.
706 Arendell Street, #3481
Morehead City, NC 28557
910-502-3797

and we'll exchange your items.

You can be comfortable doing business with us. If you have any questions please feel free to call our customer service line at 1-888-634-7688.

 
Wilmington, NC E-Commerce Development by Inspire